French Customer Protection Associate

Managua, Nicaragua

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly’s vision is to become the world's most customer focused payments company enabling remittances across international borders. Currently, Remitly offers an easy, affordable and safe way to transfer money to countries around the world. We are rapidly growing and need people like you who share this vision to help us accomplish our lofty goals.

The CSR will provide phone, email and chat front line customer service. This person will be handling basic issues encountered by our customers in both sending and receiving remittances. As a development plan, CSRs are to be skilled and developed into the Risk Investigator Profile.

Job Requirements:

  • Professionally handle incoming customers' inquiries
  • Thoroughly and efficiently gather required customer information
  • Meet and exceed company and individual performance metrics
  • Be a reliable and agile resource for customer service

Basic Qualifications

  • Advanced French speaking and writing skills
  • Advanced English speaking and writing skills
  • Excellent spoken and written communication skills in both Spanish and English languages. Other additional languages will be a plus (Portuguese, German, Russian, etc.).
  • 1.5 years of prior CSR experience or equivalent experience in non-BPO industry is a plus
  • Ease and proficiency in web navigation
  • Critical thinking and decision-processing skills
  • Effective business writing skills
  • High level of ease in conversing and processing thoughts with customers in both Spanish and English languages.
  • Depending on mix, indicate and assess % of experience in various channels:  
    • E.g., 50% in voice, chat and email
  • Has to be willing to be on different work shifts depending on business requirements.
  • Has to demonstrate reliability in terms of work history, attendance and punctuality.