Head of Region / Business Manager, UK & Ireland

London, UK

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial services on the planet. For nearly 11 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,900 employees across 9 offices who are growing their careers while having a positive impact on people globally.

 

The Role:

Remitly is hiring a Head of Region/Business Manager to lead our business growth in the UK and Ireland (UKI) region. We are looking for an experienced, commercially minded individual to promote UKI growth. This is a strategy and operations role involving planning, building, and executing initiatives across product, pricing, marketing, customer service and other departments. You will be based in London. Occasional travel to the rest of Europe or Seattle may be required, subject to Government guidelines and company COVID policy.

 

What You'll Do:

  • Accountable for overall sustainable growth of the business region and responsible for driving key performance indicators including new customers, monthly active customers, transactions, volume, revenue, unit economics and customer lifetime value
  • Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes
  • Strategy - you will oversee the ongoing views about UKI competition, market, and customer trends. You will translate regional strategies into specific market goals across multiple functions
  • Cross-team partnership - you will partner closely with marketing, product, pricing, and other relevant teams to identify ways to grow KPIs within the region and improve overall customer experience
  • Analytics - through collaboration with the analytics team, you will create customer behaviour and market analyses to obtain insights and develop executional plans
  • You will be a champion of UKI-related activities and plans. You will be an active and inclusive member of the Remitly International team and will take the lead on corridor plans, share best practices, and collaborate and support other regions and departments
  • Drive executional excellence on initiatives and define the right strategic context/clear prioritisation for stakeholders
  • Lead building business cases for key initiatives and influence prioritisation of partner-teams' roadmaps through structured business impact / customer centric frameworks
  • Develop long-term strategies and influence leadership decisions

 

Who You Are:

  • 5+ years of experience in Fintech, consumer technology, strategy consulting or e-commerce industry sectors
  • Experience working in a global matrix organisation and in fast growth international environments
  • Grasp of drivers and mechanics for high transaction volume businesses. Strong business acumen and decision making skills
  • Previous experience with data modelling / analysis
  • Strong problem solving skills, ability to generate good quality hypotheses (combining qual and quant insights). Ability to lead other junior members or a cross-functional squad to deep dive into an ambiguous problem statement with a significant impact on the business, create structured logical frameworks, and help key stakeholders drive towards a business and customer centric solution
  • Highly effective at cross-functional stakeholder management
  • Strong communication, influencing, and interpersonal skills
  • Desirable: An MBA or graduate degree in a quantitative discipline
  • Desirable: experience developing an online strategy (strategy/positioning, traffic acquisition programs, brand development work and product conversion improvement)

 

Our Benefits:

  • "Open leave" policy, subject to approval
  • Flexible remote working
  • Health insurance
  • Travel benefit
  • Learn and development benefits
  • 3000+ free online courses available

 

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

 

Remitly is an E-Verify Employer