Learning Specialist

Managua, Nicaragua

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. We've helped our customers send nearly $4 billion globally and we're just getting started.

Dimension and Scope:

To plan and deliver effective new hire and on-going training to ensure superior workforce preparation that meet the business needs and other organizational learning needs of teams and individuals.

Principal Duties and Responsibilities:

Administration & Delivery:

  • Ensure all training logistics or resources needed before, during and after training are prepared or returned properly exercising due diligence in their safekeeping and security.
  • Comply with learner and facilitator guidelines or standards.
  • Observe, co-lead, and lead new hire and on-going training.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques.
  • Facilitate transition of learners from training to work environment, ensuring competency levels are sufficient.
  • Adapt developed classroom agenda, timelines and content flow as necessary to deliver effective training to students.
  • Monitor learner progress throughout duration of training, providing coaching and developmental feedback.
  • Complete daily tracking, including end of day course evaluations and trainee assignments.
  • Determine continuation of employment eligibility for learners through performance feedback process.
  • Summarize course and trainer evaluations for management review.
  • Carry out supervisory responsibilities of trainees in accordance with the organization’s policies and applicable laws; this includes training, planning, assigning and directing work; appraising performance, rewarding and disciplining trainees; addressing complaints and resolving problems.

Design & Development

  • Participate in training design and delivery strategies development sessions as necessary.
  • Maintain training systems, repositories & tools, updated course materials, and course masters.
  • Participate or facilitate vendor meetings on material and curriculum updates to ensure appropriate changes are included in future classes
  • Conduct a formal walk-through or train-the-trainer of training materials, training systems, repositories & tools as necessary.

Other Tasks:

  • Keep updated on policies, processes, marketing and product development or issues.
  • Participate in meetings or sessions tackling policies, processes, marketing and product development as necessary.
  • Provide basic support for technical and systems training
  •  2+ year experience as a Trainer in a BPO setting covering Customer service, Process-Product, and Language training.
  • College graduate of education background
  • Strong knowledge of adult learning methods
  • Flexibility to work and learn independently to meet deadlines
  • Excellent communication skills
  • Strong facilitator skills
  • Schedule flexibility based on business needs
  • Experience creating educational content
  • Basic Knowledge of SCORM is a plus