IT Systems Administrator I

Managua, Nicaragua

IT Systems Administrator I

Remitly

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard-earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,800 employees across 9 offices who are growing their careers while having a positive impact on people globally.

About the Role:

The Endpoint Systems Administrator uses enterprise solutions (such as Kandji and VMware Workspace One) to design and deploy endpoint configurations for operating systems(Android, Chrome OS, iOS, MacOs, and Windows) on all 2000+ physical and virtual computers across Remitly. You will work directly with several teams, including internal/external(vendors) IT staff to provide solutions for a new operating systems or software implementations and to address issues related to existing operating systems used by all of the Remitly employees in the physical and/or virtual classroom, computer lab, or office.

You Will:

  • You will report to the IT Manager, IT Infrastructure.
  • Perform operating system and application software implementation, administration, configuration, troubleshooting, and maintenance.
  • Create software packages using enterprise software deployment tools, tailored to the needs of each job family.
  • Use automation to replace repetitive administration tasks by developing scripts, policies, profiles, maintenance groups/collections, and other tools.
  • Maintain security best practices for the protection, security, and privacy of all Remitly physical or virtual computing systems, including mobile devices. Escalate security issues to the security team if necessary.
  • Create documentation and knowledge base articles to record procedures used to implement solutions. Provide instruction in person or remotely for other IT staff on software and operating system deployment.
  • Be a subject matter expert for escalated technical issues or complex use cases related to the operating system and software deployments.

You Have:

  • 2+ years of experience as a systems administrator or similar positions
  • Experience with a high-level scripting language (PowerShell, Go, JavaScript).
  • Familiar with endpoint hardening best practices like CIS Benchmark and NIST.
  • Experience with desktop operating system deployment using endpoint management tools such as MECM/SCCM
  • Experience with software application packaging and ongoing deployment. As well as creating custom scripts or programs for Windows and macOS.

Our Benefits

  • Private life insurance.
  • Flexible schedule with two days off.
  • Transportation and subsidized meals.
  • Perks with local stores.
  • Professional Growth opportunities.
  • Access to learning platforms and continuous development.
  • A creative environment that allows working on the technological edge.
  • Option for remote work.

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.