Principal UX Researcher- Seattle US or Remote

Seattle, WA

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,800 employees across 9 offices who are growing their careers while having a positive impact on people globally.

About the Role:

At Remitly, we want to build the right product and build the product right. We are looking for a full-stack product (UX) researcher to focus on new territory for us – the development of new products and services. Given the surface area of this role, you will be both strategic and executional. You will report to the Director of Consumer Insights, joining a team of four multicultural researchers. You will both lead individual projects and collaborate with others, including fellow researchers, product designers, product managers, and engineers.

You Will:

  • Lead foundational research and conceptual testing on the development of new products and services
  • Collaborate with designers, product managers, and engineers throughout the whole product lifecycle
  • Create outputs that allow for scale (e.g., behavioral personas, customer journey maps)
  • Provide consultation on and direction to product designers for usability tests when needed
  • Educate and inform others at Remitly about customer insights
  • Contribute to team-wide research projects
  • Travel to our customers (5–10% travel time)

You Have:

  • 7+ years experience conducting cross-cultural B2C research, including with digital products
  • Expertise with primary data collection through qualitative and quantitative methods, including field research, surveys, analysis of secondary data, card sorting and tree sorting, usability testing, user flow mapping, and accessibility testing
  • High proficiency collaborating with and communicating insights to designers, product managers, and engineers
  • Expertise prioritizing and recognizing what will add highest value
  • Experience conducting research internationally
  • Domain knowledge of the immigrant experience and financial services
  • Native or professional proficiency in English and one other language – including data collection and analysis entirely in another language

Our Benefits

  • Unlimited paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Company contributions to your HSA or FSA plan, if you choose one
  • Employee Stock Purchase Plan (ESPP) available for eligible employees
  • Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer