Data Analyst - Associate Tools (Cork or Republic of Ireland remote)

Cork, Ireland

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,200 employees across 8 offices who are growing their careers while having a positive impact on people globally.

Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

About the Role:

As the Data Analyst, Associate on the Customer Success team, you will report to the Analytics Manger, Customer Success, and focus on improving the tools used by our support associates to serve customers. You'll immerse yourself in the associate experience, identify product opportunities, and craft quantitative insights. You'll partner with product managers, engineers, and other analysts to prioritise investments, and improve the associate experience and customer outcomes. You will be based in the Republic of Ireland (either in our Cork office or remotely in the country). 

You Will:

  • Be an expert in the tools used by support associates
  • Influence product roadmaps through data driven recommendations
  • Design experiments and measure the impact of tools changes
  • Ask "Why?" and question the status quo. You will view unexpected data results as a puzzle to be solved, a challenge that you enthusiastically accept.
  • Explain the methods behind your analyses and validate your results. Once you have data to support your ideas, you will use these findings to advocate for implementing your recommendations.

 You Have:

  • Minimum 2 years of relevant experience in a product or customer analytics role
  • Experience modelling complicated scenarios with data then estimating their relative size and impact
  • Experience with technical skills (e.g. SQL, R, Python) and data visualisation tools (e.g. Tableau, Looker, PowerBI)
  • Experience with experimentation methodologies

 Our Benefits

  • 33 days of vacation (including public holidays)
  • Group private medical insurance with Irish Life & Health
  • Group pension (6% contributed) and group income protection
  • Learning and development benefits.

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.