Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.
We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

We are hiring a mixed-methods product researcher who will collaborate with an existing principal product researcher on improving existing products (evaluative research), developing new products and features (foundational research), and training/coaching others to conduct their own low-complexity research. This is a mixed-methods role requiring both quantitative and qualitative skillsets but leaning a bit more toward the quantitative. You will report to the Director of Research and Voice of Customer, joining a team of researchers and Voice of Customer program managers. Our research covers a range of topics across a wide array of customers around the globe, so experience with diverse customers is critical.
 

You Will:

• Work closely with other researchers, designers, product managers, and engineers to scope research needs for areas in the product lifecycle
• Collect, analyze, and synthesize quantitative and qualitative data using appropriate methods, tools, and software packages
• Investigate with deep curiosity the answers to challenging questions, going where you need to get the right data (structured, unstructured, on-platform, original data, etc.)
• Deliver actionable insights to guide our strategy, sizing issues and opportunities, and influencing decisions
• Pilot and use novel or innovative methods

You Have:

• 3+ years of experience in mixed-methods research; 1+ year should involve B2C research and product planning with multiple types of customers (preferably customers in multiple countries and including non-English speakers)
• Comfort with a fast pace, balancing a portfolio of projects and adjusting to change
• Deep proficiency in quantitative research methods, including survey design (e.g., conjoint, paired comparison, multivariate, MaxDiff, audience segmentation, Van Westendrop, NPS, CSAT, values/beliefs scales); statistical analysis; and experimental design (e.g., fake-door tests)
• Deep proficiency in qualitative methods and data collection (e.g., interviews, concept tests, usability tests)
• Expertise with Google Sheets or Excel; familiarity with SQL, R or Python

Compensation Details. The starting base salary range for this position is typically $100,000 – $120,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our "Connected Work Culture" fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team’s specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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