Senior Product Operations Manager

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

Remitly is seeking a Senior Program Manager for the Remitly Business Team. In this role you will work with Product, Engineering, Compliance, Legal, Fraud/Risk, Ops, and Analytics, offering a rare opportunity of working on a new product ground up.

As a Senior Program Manager, you are responsible for improving the end-to-end customer lifecycle experience. This includes driving improvements from the initial sign-up process through to repeat transactions and post-submission support..  You will work on turning the compliance requirements from complex rules into simple, safe customer journeys. You’ll define what every customer must pass vs. when to add extra checks for higher risk, then work with Product and Engineering to set clear verification thresholds for verification.

Before launch, you map downstream impacts, run hands-on testing and bug bashes, and define the process and training requirements. You keep fraud in check without slowing good customers. With Analytics, you stand up dashboards and alerts for conversion, pass/fail rates, false positives, and disputes; you run weekly reviews and drive fast, data-backed fixes.You also make operations smooth and scalable. You set simple SOPs, SLAs, and escalation paths, automate high-value manual steps, and plan support capacity with Ops so we are ready for launches and peaks. If you like building from scratch, owning outcomes end-to-end, and making a visible customer impact, this role is for you.

You will

• Improve the customer experience by identifying friction points, developing solutions and drive cross-functional execution to improve conversion, retention, and LTV.

• Simplify compliance. Convert KYB/KYC/AML requirements into clear, scalable flows. Set explicit pass vs. step-up thresholds and only ask for extra information when needed.

• Reduce manual work. Cut reviews and support contacts by finding root causes and automating high value steps. Shorten review times and lower sideline rates.

• Keep fraud in check. Partner with Fraud and Analytics to monitor chargebacks and new patterns, tune controls to reduce false positives, and set market/feature fraud plans.

• Improve payments reliability. Identify top drivers of payment errors, work with Payments to fix them, and reduce customer effort and rework.

• Be data-driven. Dive deep across the funnel, analyze the data,, investigate anomalies, triangulate information, and turn findings into clear actions.

• Ship with quality. Map downstream impacts, run UAT and bug bashes, and land changes with solid training, SOPs, SLAs, and clear escalation paths.

• Build operating rhythms. Stand up dashboards and alerts (conversion, pass/fail, false positives, disputes, retention, LTV). Run weekly reviews and drive fast, data-backed fixes.

• Plan for scale. Partner with Ops to forecast support capacity and staffing for launches and peaks.

You have

• 5+ years of program/project management in tech; Experience in fintech/payments or similarly regulated, global environments preferable.

• Payments know-how. Familiar with cross-border money movement (payout networks, FX, treasury/settlement, reconciliation, fraud/risk) preferable.

• Data fluency. You define the right metrics, build/read dashboards, and use analysis to drive decisions and improvements.

• Excellent written and verbal communication. You write crisp docs and tailor your message for executives, engineers, and operations teams.

• Experience in managing complex, cross-functional work, managed dependencies and risks, and influencing teams you don’t manage.

Compensation Details. The starting base salary range for this position is typically $144,000 – $170,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.