Transactions Operations Associate

Mandaluyong City, Manila, Philippines

Category: Customer Success
Job ID: R_105881
Job Type: Regular

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

You Will:

Monitoring loading transactions, remittances, disbursement transactions, resolving issues, and escalating as necessary.
Communicate effectively to customers and suppliers through various channels (calls, emails, SMS) related to deposits and disbursement status.
Contribute ideas and strategies to eliminate/reduce Remitly Israel customer friction and provide Best in class customer service experience
Help identify partner processing errors and system errors across the remittance journey. Troubleshooting both cash-in and cash-out-related issues to identify the most effective and efficient resolution.
Address all customer inquiries regarding remittances and deposit options available on the market.
Supports internal and external teams with challenges regarding Cards, Deposits, and disbursements.
Liaison with RFD counterparts working on the Remitly RFD platform
Manage and update beneficiary information from the watchlist (Comply Advantage) to ensure compliance with regulations and internal policies. Collaborate with Compliance and Risk Teams, staying informed about regulatory changes.
Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members.

You Have:

Strong communication skills – both written and verbal
Solid experience in Customer Support, Risk, or Care, with a good understanding of Remitly Israel (formerly Rewire) business processes
Proficient in Microsoft Office and Google Workspace tools
Familiarity with CPT processes
Experience with watchlist procedures
Open to all associates with knowledge of CRM systems and Salesforce
Ability to multitask and perform well under pressure

Our Benefits:

Rice Allowance
Transportation Allowance
Paid Vacation
Medical, Dental & Vision
Accident and Life Insurance
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

You Will:

Monitoring loading transactions, remittances, disbursement transactions, resolving issues, and escalating as necessary.
Communicate effectively to customers and suppliers through various channels (calls, emails, SMS) related to deposits and disbursement status.
Contribute ideas and strategies to eliminate/reduce Remitly Israel customer friction and provide Best in class customer service experience
Help identify partner processing errors and system errors across the remittance journey. Troubleshooting both cash-in and cash-out-related issues to identify the most effective and efficient resolution.
Address all customer inquiries regarding remittances and deposit options available on the market.
Supports internal and external teams with challenges regarding Cards, Deposits, and disbursements.
Liaison with RFD counterparts working on the Remitly RFD platform
Manage and update beneficiary information from the watchlist (Comply Advantage) to ensure compliance with regulations and internal policies. Collaborate with Compliance and Risk Teams, staying informed about regulatory changes.
Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members.

You Have:

Strong communication skills – both written and verbal
Solid experience in Customer Support, Risk, or Care, with a good understanding of Remitly Israel (formerly Rewire) business processes
Proficient in Microsoft Office and Google Workspace tools
Familiarity with CPT processes
Experience with watchlist procedures
Open to all associates with knowledge of CRM systems and Salesforce
Ability to multitask and perform well under pressure

Our Benefits:

Rice Allowance
Transportation Allowance
Paid Vacation
Medical, Dental & Vision
Accident and Life Insurance
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What our Remitlians say

Evelyne Kuo

Program Manager - Technical

On the Security & Privacy team, I reimagine what’s possible by going beyond traditional compliance to create a culture where security is part of everyone’s day-to-day — through programs like our champion network, engaging training sessions, and company-wide awareness events that make security approachable and empowering.”

What our Remitlians say

Amara Agbo

Software Development Engineer II

To me, reimagining what’s possible means constantly learning new technologies and applying cutting-edge solutions to build localized systems that scale across currencies, countries, and regulations. The challenges we solve at Remitly don’t just strengthen our platform — they expand financial access for millions of people worldwide. That’s what makes the work both exciting and impactful.”

What our Remitlians say

Rosa Castellon Herrera

Senior Team Manager - QA

Stand for excellence means to me always raising the bar, pushing through discomfort, to deliver our best to our teams and customers every time. We come together as a team to share ideas to develop a rubric that helps us deliver impactful results.”

What our Remitlians say

A photo of a Remitly employee, smiling and looking at the camera.

Stephanie Cameron

Senior Product Manager

On the product team at Remitly, I’m trusted to make decisions that drive real impact—not just for my team, but for the business and our customers. I’m encouraged to take ownership of problems even when they’re outside my immediate scope, to speak up, and to bring the right people together to solve them. Lately, that’s meant working on real-time FX and funding tools that support our treasury team in lowering transaction costs—so we can pass those savings on to our customers. That trust and cross-team collaboration make it easy to stay focused on what really matters in the long run.”

What our Remitlians say

Nadav Yekutiel

Senior Manager - Analytics

At Remitly, diving deep has meant pushing past easy answers to truly understand what our customers need. I’ve seen our analytics teams uncover insights that weren’t obvious at first glance — like identifying hidden friction points in the customer journey that, once solved, improved both experience and trust. This commitment to going beyond the surface makes our recommendations stronger, and it’s a big part of how we deliver meaningful impact across the business.”