STAR Training Specialist

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

We’re looking for an experienced AML Operations Training Specialist to support the delivery and continuous improvement of AML capability within Remitly’s Anti-Money Laundering Operations.

Reporting to the AML Operations Training Lead (Manager), this role is responsible for executing high-impact training programs that enable investigators to perform high-quality, defensible investigations in a fast-paced, evolving environment. You will deliver onboarding, upskilling, and change-related training while partnering closely with QA, Operations, and Compliance to ensure training remains aligned with regulatory expectations and operational realities.

This role is critical to ensuring investigators build strong judgment, apply the risk-based approach consistently, and adapt effectively to new typologies, regulations, and technologies. It is located in Manila, Philippines.

Your Responsibilities

Training Delivery & Facilitation

• Deliver AML onboarding programs for new investigators, ensuring strong foundational knowledge and practical application

• Facilitate instructor-led sessions, workshops, and refresher training across investigator levels

• Support training related to regulatory updates, policy changes, new typologies, and system enhancements

• Use case-based and scenario-driven learning approaches grounded in real investigative workflows

Curriculum Development & Content Maintenance

• Develop and update training materials in alignment with established competency frameworks

• Translate complex regulatory requirements and internal policies into clear, practical learning content

• Ensure training materials reflect evolving investigative risks, tools, and processes

• Contribute to modular training design that supports multi-jurisdictional operations

Quality & Performance Support

• Partner with QA and Operations to identify skill gaps and support targeted training interventions

• Reinforce investigation standards and documentation expectations through structured learning

• Support speed-to-proficiency efforts for new hires and investigators transitioning into more complex work

• Gather feedback from learners and incorporate insights into continuous improvement efforts

Technology & Change Enablement

• Support training rollouts for new investigative technologies, automation tools, and workflow updates

• Help investigators adapt to system enhancements and evolving investigative models

• Provide hands-on guidance during operational transitions to reinforce consistent application

Documentation & Governance

• Maintain accurate records of training materials, attendance, and completion

• Support preparation of documentation related to audits and regulatory exams

• Ensure training content remains aligned with internal policies and AML regulatory standards

What You Bring

Required Qualifications:

• 3+ years of experience in AML / Financial Crimes (transaction monitoring, investigations, SAR/STR filing)

• Experience delivering training, mentoring, coaching, or leading structured knowledge-sharing sessions

• Strong understanding of AML fundamentals and the risk-based approach

• Ability to translate complex regulatory or policy requirements into practical guidance

Preferred Qualifications:

• Experience supporting large or distributed AML operations teams

• Experience contributing to curriculum development or training content creation

• Experience supporting regulatory exams or internal audits

• Background in fintech, payments, or high-growth operational environments

• CAMS certification, or similar

Skills & Attributes:

• Strong facilitator with the ability to engage operational audiences

• Clear communicator who can simplify complex regulatory concepts

• Detail-oriented with strong documentation skills

• Collaborative and responsive to stakeholder feedback

• Comfortable operating in evolving environments

• Data-aware and open to using performance insights to improve training effectiveness

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.