Global KYC Manager

Managua, Nicaragua

Category: Compliance
Job ID: R_106449
Job Type: Regular

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard-earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our
customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore, and Australia. Each of these jurisdictions requires, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

About the role:

We are looking for a Manager to join the Global KYC Program team, reporting to the Senior Manager for the Global KYC Program. This is an independent contributor role designed for a compliance professional who is ready to step beyond task execution and into end-to-end program ownership. The KYC Manager will serve as the operational and programmatic backbone of the Global KYC Program — owning key initiatives, exercising delegated decision-making authority on program matters, and serving as a primary cross-functional liaison across enterprise compliance and operational teams. This role is the critical link between senior program strategy and day-to-day compliance execution, and it is designed to scale with Remitly's growing regulatory footprint and program complexity.

You Will

Own and manage the end-to-end execution of KYC program initiatives, including intake, tracking, prioritization, and resolution across the Global KYC Program Board.
Exercise delegated decision-making authority on program-level matters — including intake triage, SLA governance, process exceptions, and cross-team coordination — reducing escalation dependency on the Senior Manager.
Serve as the primary point of contact for cross-functional compliance partners, including AML, Sanctions, Consumer Protection, and Fraud programs, ensuring alignment on shared initiatives, regulatory requirements, and process changes.
Lead change management efforts associated with KYC program updates, coordinating rollout across global operations, customer service, and compliance-adjacent teams.
Develop, maintain, and improve KYC policies, procedures, standard operating procedures, and governance documentation, ensuring audit-readiness and regulatory traceability.
Design and maintain program monitoring tools — including metrics dashboards and reporting mechanisms — to provide visibility into program health, throughput, and compliance performance.
Manage and mature intake processes with defined SLAs, escalation paths, and measurable accountability standards.
Conduct periodic testing and quality reviews of KYC compliance processes and recommend improvements based on findings.
Support regulatory readiness by maintaining accurate program documentation and contributing to audit and examination preparation.
Collaborate with the Identity & Trust, Operations, and Change Management teams to embed KYC requirements into operational workflows and product processes.
Provide subject matter expertise and escalation support to global operations and customer service teams on KYC-related questions and compliance processes.
Support the Senior Manager in preparing program performance insights, risk reporting, and stakeholder updates for senior compliance leadership.

You Have

5–7 years of experience in financial services compliance, operations, or a related field, with demonstrated focus on KYC, AML, or BSA programs.
Proven ability to manage compliance initiatives or programs end-to-end, including ownership of workstreams, timelines, and cross-functional coordination.
Experience developing or improving compliance policies, procedures, and governance documentation.
Strong analytical and reporting skills, including experience building or managing dashboards, tracking metrics, and translating data into actionable insights.
Demonstrated ability to collaborate cross-functionally with compliance, operations, product, and legal stakeholders.
Experience with project or program management tools (e.g., Jira, Asana, or equivalent).
Strong written and verbal communication skills, with the ability to translate compliance concepts for non-compliance audiences.
Experience in financial services, fintech, or payments preferred.
CAMS certification or active progress toward certification preferred.
PMP, PgMP, or equivalent program management certification a plus.

Our Benefits:

In Site Subsidized Meals
Transportation
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits
Private Life Insurance
On site Clinic and Remitly Doctor
Continuous learning tools & certification programs
Two consecutive days off

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard-earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our
customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore, and Australia. Each of these jurisdictions requires, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

About the role:

We are looking for a Manager to join the Global KYC Program team, reporting to the Senior Manager for the Global KYC Program. This is an independent contributor role designed for a compliance professional who is ready to step beyond task execution and into end-to-end program ownership. The KYC Manager will serve as the operational and programmatic backbone of the Global KYC Program — owning key initiatives, exercising delegated decision-making authority on program matters, and serving as a primary cross-functional liaison across enterprise compliance and operational teams. This role is the critical link between senior program strategy and day-to-day compliance execution, and it is designed to scale with Remitly's growing regulatory footprint and program complexity.

You Will

Own and manage the end-to-end execution of KYC program initiatives, including intake, tracking, prioritization, and resolution across the Global KYC Program Board.
Exercise delegated decision-making authority on program-level matters — including intake triage, SLA governance, process exceptions, and cross-team coordination — reducing escalation dependency on the Senior Manager.
Serve as the primary point of contact for cross-functional compliance partners, including AML, Sanctions, Consumer Protection, and Fraud programs, ensuring alignment on shared initiatives, regulatory requirements, and process changes.
Lead change management efforts associated with KYC program updates, coordinating rollout across global operations, customer service, and compliance-adjacent teams.
Develop, maintain, and improve KYC policies, procedures, standard operating procedures, and governance documentation, ensuring audit-readiness and regulatory traceability.
Design and maintain program monitoring tools — including metrics dashboards and reporting mechanisms — to provide visibility into program health, throughput, and compliance performance.
Manage and mature intake processes with defined SLAs, escalation paths, and measurable accountability standards.
Conduct periodic testing and quality reviews of KYC compliance processes and recommend improvements based on findings.
Support regulatory readiness by maintaining accurate program documentation and contributing to audit and examination preparation.
Collaborate with the Identity & Trust, Operations, and Change Management teams to embed KYC requirements into operational workflows and product processes.
Provide subject matter expertise and escalation support to global operations and customer service teams on KYC-related questions and compliance processes.
Support the Senior Manager in preparing program performance insights, risk reporting, and stakeholder updates for senior compliance leadership.

You Have

5–7 years of experience in financial services compliance, operations, or a related field, with demonstrated focus on KYC, AML, or BSA programs.
Proven ability to manage compliance initiatives or programs end-to-end, including ownership of workstreams, timelines, and cross-functional coordination.
Experience developing or improving compliance policies, procedures, and governance documentation.
Strong analytical and reporting skills, including experience building or managing dashboards, tracking metrics, and translating data into actionable insights.
Demonstrated ability to collaborate cross-functionally with compliance, operations, product, and legal stakeholders.
Experience with project or program management tools (e.g., Jira, Asana, or equivalent).
Strong written and verbal communication skills, with the ability to translate compliance concepts for non-compliance audiences.
Experience in financial services, fintech, or payments preferred.
CAMS certification or active progress toward certification preferred.
PMP, PgMP, or equivalent program management certification a plus.

Our Benefits:

In Site Subsidized Meals
Transportation
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits
Private Life Insurance
On site Clinic and Remitly Doctor
Continuous learning tools & certification programs
Two consecutive days off

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What our Remitlians say

Evelyne Kuo

Program Manager - Technical

On the Security & Privacy team, I reimagine what’s possible by going beyond traditional compliance to create a culture where security is part of everyone’s day-to-day — through programs like our champion network, engaging training sessions, and company-wide awareness events that make security approachable and empowering.”

What our Remitlians say

Amara Agbo

Software Development Engineer II

To me, reimagining what’s possible means constantly learning new technologies and applying cutting-edge solutions to build localized systems that scale across currencies, countries, and regulations. The challenges we solve at Remitly don’t just strengthen our platform — they expand financial access for millions of people worldwide. That’s what makes the work both exciting and impactful.”

What our Remitlians say

Rosa Castellon Herrera

Senior Team Manager - QA

Stand for excellence means to me always raising the bar, pushing through discomfort, to deliver our best to our teams and customers every time. We come together as a team to share ideas to develop a rubric that helps us deliver impactful results.”

What our Remitlians say

A photo of a Remitly employee, smiling and looking at the camera.

Stephanie Cameron

Senior Product Manager

On the product team at Remitly, I’m trusted to make decisions that drive real impact—not just for my team, but for the business and our customers. I’m encouraged to take ownership of problems even when they’re outside my immediate scope, to speak up, and to bring the right people together to solve them. Lately, that’s meant working on real-time FX and funding tools that support our treasury team in lowering transaction costs—so we can pass those savings on to our customers. That trust and cross-team collaboration make it easy to stay focused on what really matters in the long run.”

What our Remitlians say

Nadav Yekutiel

Senior Manager - Analytics

At Remitly, diving deep has meant pushing past easy answers to truly understand what our customers need. I’ve seen our analytics teams uncover insights that weren’t obvious at first glance — like identifying hidden friction points in the customer journey that, once solved, improved both experience and trust. This commitment to going beyond the surface makes our recommendations stronger, and it’s a big part of how we deliver meaningful impact across the business.”