Senior Lifecycle Marketing Associate

London, England, United Kingdom

Category: Marketing & Communications
Job ID: R_106202
Job Type: Regular

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.
We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

As the Senior Lifecycle Marketing Associate on the Lifecycle team, you will report to the Senior CRM Lead and play a key role in managing and executing high-volume stakeholder communications requests from briefing through to delivery. You will be an executional expert across our core CRM channels — email, push notifications, in-app messages, WhatsApp, and SMS — with a focus on delivering localised, personalised communications at scale. The Lifecycle team's job is to fully understand the end-to-end customer journey in order to encourage our customers to become more engaged with Remitly and share the experience with others. This is a hybrid role, with 2-3 days expected in our London office near Warren Street.

You Will:

Own the end-to-end management of stakeholder communication tickets, from intake and prioritisation through to execution and delivery, keeping stakeholders informed and updated throughout the process
Execute localised tests across CRM channels, ensuring communications are relevant and resonant for customers in different markets
Build and deploy multi-channel campaigns across email, push notifications, in-app messages, WhatsApp, and SMS, primarily using Braze
Collaborate closely with internal stakeholders across the business to understand their needs and translate them into effective, on-brand communications
Monitor and report on campaign performance, sharing insights and learnings with the broader team
Leverage AI tools and systems to support day-to-day execution, improve the quality and efficiency of communications, and contribute to LCM excellence across the team
Identify opportunities to improve the ticket management and execution process to increase efficiency and quality at scale

You Have:

3+ years of experience in lifecycle, CRM, or retention marketing
Hands-on experience with CRM/customer engagement platforms; Braze experience
Strong working knowledge of CRM channels including email, push notifications, in-app messages, WhatsApp, and SMS
Experience with personalisation and localisation logic across multiple markets
Familiarity with AI tools and systems, both to enhance your own productivity and to drive LCM excellence through smarter, more efficient campaign execution
Excellent project management skills with the ability to manage a high volume of simultaneous requests with the right prioritisation
A customer-centric mindset
Basic HTML knowledge

Our Benefits:

Paid Vacation Days
Health insurance
Commuter benefit
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits
Continuing education and corridor travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.
We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

As the Senior Lifecycle Marketing Associate on the Lifecycle team, you will report to the Senior CRM Lead and play a key role in managing and executing high-volume stakeholder communications requests from briefing through to delivery. You will be an executional expert across our core CRM channels — email, push notifications, in-app messages, WhatsApp, and SMS — with a focus on delivering localised, personalised communications at scale. The Lifecycle team's job is to fully understand the end-to-end customer journey in order to encourage our customers to become more engaged with Remitly and share the experience with others. This is a hybrid role, with 2-3 days expected in our London office near Warren Street.

You Will:

Own the end-to-end management of stakeholder communication tickets, from intake and prioritisation through to execution and delivery, keeping stakeholders informed and updated throughout the process
Execute localised tests across CRM channels, ensuring communications are relevant and resonant for customers in different markets
Build and deploy multi-channel campaigns across email, push notifications, in-app messages, WhatsApp, and SMS, primarily using Braze
Collaborate closely with internal stakeholders across the business to understand their needs and translate them into effective, on-brand communications
Monitor and report on campaign performance, sharing insights and learnings with the broader team
Leverage AI tools and systems to support day-to-day execution, improve the quality and efficiency of communications, and contribute to LCM excellence across the team
Identify opportunities to improve the ticket management and execution process to increase efficiency and quality at scale

You Have:

3+ years of experience in lifecycle, CRM, or retention marketing
Hands-on experience with CRM/customer engagement platforms; Braze experience
Strong working knowledge of CRM channels including email, push notifications, in-app messages, WhatsApp, and SMS
Experience with personalisation and localisation logic across multiple markets
Familiarity with AI tools and systems, both to enhance your own productivity and to drive LCM excellence through smarter, more efficient campaign execution
Excellent project management skills with the ability to manage a high volume of simultaneous requests with the right prioritisation
A customer-centric mindset
Basic HTML knowledge

Our Benefits:

Paid Vacation Days
Health insurance
Commuter benefit
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits
Continuing education and corridor travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What our Remitlians say

Evelyne Kuo

Program Manager - Technical

On the Security & Privacy team, I reimagine what’s possible by going beyond traditional compliance to create a culture where security is part of everyone’s day-to-day — through programs like our champion network, engaging training sessions, and company-wide awareness events that make security approachable and empowering.”

What our Remitlians say

Amara Agbo

Software Development Engineer II

To me, reimagining what’s possible means constantly learning new technologies and applying cutting-edge solutions to build localized systems that scale across currencies, countries, and regulations. The challenges we solve at Remitly don’t just strengthen our platform — they expand financial access for millions of people worldwide. That’s what makes the work both exciting and impactful.”

What our Remitlians say

Rosa Castellon Herrera

Senior Team Manager - QA

Stand for excellence means to me always raising the bar, pushing through discomfort, to deliver our best to our teams and customers every time. We come together as a team to share ideas to develop a rubric that helps us deliver impactful results.”

What our Remitlians say

A photo of a Remitly employee, smiling and looking at the camera.

Stephanie Cameron

Senior Product Manager

On the product team at Remitly, I’m trusted to make decisions that drive real impact—not just for my team, but for the business and our customers. I’m encouraged to take ownership of problems even when they’re outside my immediate scope, to speak up, and to bring the right people together to solve them. Lately, that’s meant working on real-time FX and funding tools that support our treasury team in lowering transaction costs—so we can pass those savings on to our customers. That trust and cross-team collaboration make it easy to stay focused on what really matters in the long run.”

What our Remitlians say

Nadav Yekutiel

Senior Manager - Analytics

At Remitly, diving deep has meant pushing past easy answers to truly understand what our customers need. I’ve seen our analytics teams uncover insights that weren’t obvious at first glance — like identifying hidden friction points in the customer journey that, once solved, improved both experience and trust. This commitment to going beyond the surface makes our recommendations stronger, and it’s a big part of how we deliver meaningful impact across the business.”