Learning and Development Specialist – Design

Mandaluyong City, Manila, Philippines

Category: Customer Success
Job ID: R_106321
Job Type: Regular

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

As a Learning & Development (L&D) Design Specialist in the Customer Success (CS) organization, you will play a pivotal role in unleashing the potential within our teams and organization. You will be instrumental in identifying and bridging capability gaps to equip Remitlians with the skills and knowledge necessary to achieve business goals. This position demands a deep passion for, and expertise in, cultivating a culture of excellence through continuous learning and development.

You Will:

Conduct comprehensive L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders.
Create innovative, scenario-based L&D curricula for domain expertise, leadership, and soft-skills development.
Design dynamic, interactive, appealing, and consumable synchronous and asynchronous L&D solutions for instructor-led sessions and web-based learning.
Ensure all L&D solutions employ Adult Learning Principles.
Build formative and summative evaluation components in all L&D design work to assess topic knowledge transfer and application.
Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis.
Manage the Learning Management System (LMS) administration and LMS training for new administrators.
Partner with L&D Design and Delivery peers to develop best-in-class L&D experiences that have measurable business impact.
Conduct topic shadow sessions and content reviews at a regular cadence to ensure L&D solutions align with current business needs.
Employ a continuous improvement mentality to elevate existing design approaches and output.
Continuously collaborate with business stakeholders to form strategic partnerships, establish shared ownership of L&D solutions, and identify improvement opportunities.
Stay up to date on L&D design software, tools, and best practices to innovate our L&D solutions.
Manage L&D projects successfully, ensuring timely execution of tasks from conception to completion.
Complete additional assignments as needed to help the team deliver on customer promises.

You Have:

Minimum

Minimum of two (2) years designing and developing instructor-led and web-based L&D solutions.
Deep expertise in a variety of proven L&D design methodologies and up-to-date with current industry L&D design best practices and tools.
Experience with various LMSs and proficiency in multimedia development and authoring tools (e.g., Adobe Captivate, Articulate Storyline 360).
Proven leadership in proposing, designing, and deploying capability development solutions.
Extensive experience working with business leaders of all levels and influencing design strategies for business impact.
Adept at designing L&D solutions working backward from measurable business KPIs.
Excellent command of English, both verbal and written.
Ability to operate effectively in an ambiguous, fast-paced, rapidly changing environment, managing multiple priorities simultaneously with minimal supervision.
Strong decision-making, influencing, and communication skills, with the capacity to engage with all departments and organizational levels.
Minimum of one (1) year of experience managing, mentoring, and developing L&D staff.
Comfort working as part of a team.
Experience in hyper-growth environments, with a strong preference for candidates who have worked with contact/call centers and in remittances.
An autonomous bias for action work ethic with a track record of delivering results.
Eager and quick to learn, with a high level of enthusiasm, focus, and motivation.

Preferred

Bachelor’s degree in Instructional Design, Adult Education, Human Resource Management, an L&D related field, or equivalent professional experience.
Familiarity with the ADDIE L&D framework and program evaluation frameworks (e.g., Kirkpatrick).
Track record of employing the 70/20/10 Learning Integration Model.
Global experience designing and developing programs for diverse audiences.
Experience designing cutting edge L&D solutions and using innovative design methodologies.
Familiarity with Adobe applications (e.g., Illustrator, Premiere, Photoshop).
Basic understanding of web programming to create web pages, web applications, and other online content that can be displayed in a web browser.
Experience with Google Workspace tools, including Google Sites, Google Slides, Google Sheets, and Google Docs.
Excellent organization and prioritization skills.
Strong facilitation skills and experience delivering instructor-led training.

Our Benefits:

Rice Allowance
Transportation Allowance
Paid Vacation
Medical, Dental & Vision
Accident and Life Insurance
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

As a Learning & Development (L&D) Design Specialist in the Customer Success (CS) organization, you will play a pivotal role in unleashing the potential within our teams and organization. You will be instrumental in identifying and bridging capability gaps to equip Remitlians with the skills and knowledge necessary to achieve business goals. This position demands a deep passion for, and expertise in, cultivating a culture of excellence through continuous learning and development.

You Will:

Conduct comprehensive L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders.
Create innovative, scenario-based L&D curricula for domain expertise, leadership, and soft-skills development.
Design dynamic, interactive, appealing, and consumable synchronous and asynchronous L&D solutions for instructor-led sessions and web-based learning.
Ensure all L&D solutions employ Adult Learning Principles.
Build formative and summative evaluation components in all L&D design work to assess topic knowledge transfer and application.
Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis.
Manage the Learning Management System (LMS) administration and LMS training for new administrators.
Partner with L&D Design and Delivery peers to develop best-in-class L&D experiences that have measurable business impact.
Conduct topic shadow sessions and content reviews at a regular cadence to ensure L&D solutions align with current business needs.
Employ a continuous improvement mentality to elevate existing design approaches and output.
Continuously collaborate with business stakeholders to form strategic partnerships, establish shared ownership of L&D solutions, and identify improvement opportunities.
Stay up to date on L&D design software, tools, and best practices to innovate our L&D solutions.
Manage L&D projects successfully, ensuring timely execution of tasks from conception to completion.
Complete additional assignments as needed to help the team deliver on customer promises.

You Have:

Minimum

Minimum of two (2) years designing and developing instructor-led and web-based L&D solutions.
Deep expertise in a variety of proven L&D design methodologies and up-to-date with current industry L&D design best practices and tools.
Experience with various LMSs and proficiency in multimedia development and authoring tools (e.g., Adobe Captivate, Articulate Storyline 360).
Proven leadership in proposing, designing, and deploying capability development solutions.
Extensive experience working with business leaders of all levels and influencing design strategies for business impact.
Adept at designing L&D solutions working backward from measurable business KPIs.
Excellent command of English, both verbal and written.
Ability to operate effectively in an ambiguous, fast-paced, rapidly changing environment, managing multiple priorities simultaneously with minimal supervision.
Strong decision-making, influencing, and communication skills, with the capacity to engage with all departments and organizational levels.
Minimum of one (1) year of experience managing, mentoring, and developing L&D staff.
Comfort working as part of a team.
Experience in hyper-growth environments, with a strong preference for candidates who have worked with contact/call centers and in remittances.
An autonomous bias for action work ethic with a track record of delivering results.
Eager and quick to learn, with a high level of enthusiasm, focus, and motivation.

Preferred

Bachelor’s degree in Instructional Design, Adult Education, Human Resource Management, an L&D related field, or equivalent professional experience.
Familiarity with the ADDIE L&D framework and program evaluation frameworks (e.g., Kirkpatrick).
Track record of employing the 70/20/10 Learning Integration Model.
Global experience designing and developing programs for diverse audiences.
Experience designing cutting edge L&D solutions and using innovative design methodologies.
Familiarity with Adobe applications (e.g., Illustrator, Premiere, Photoshop).
Basic understanding of web programming to create web pages, web applications, and other online content that can be displayed in a web browser.
Experience with Google Workspace tools, including Google Sites, Google Slides, Google Sheets, and Google Docs.
Excellent organization and prioritization skills.
Strong facilitation skills and experience delivering instructor-led training.

Our Benefits:

Rice Allowance
Transportation Allowance
Paid Vacation
Medical, Dental & Vision
Accident and Life Insurance
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What our Remitlians say

Evelyne Kuo

Program Manager - Technical

On the Security & Privacy team, I reimagine what’s possible by going beyond traditional compliance to create a culture where security is part of everyone’s day-to-day — through programs like our champion network, engaging training sessions, and company-wide awareness events that make security approachable and empowering.”

What our Remitlians say

Amara Agbo

Software Development Engineer II

To me, reimagining what’s possible means constantly learning new technologies and applying cutting-edge solutions to build localized systems that scale across currencies, countries, and regulations. The challenges we solve at Remitly don’t just strengthen our platform — they expand financial access for millions of people worldwide. That’s what makes the work both exciting and impactful.”

What our Remitlians say

Rosa Castellon Herrera

Senior Team Manager - QA

Stand for excellence means to me always raising the bar, pushing through discomfort, to deliver our best to our teams and customers every time. We come together as a team to share ideas to develop a rubric that helps us deliver impactful results.”

What our Remitlians say

A photo of a Remitly employee, smiling and looking at the camera.

Stephanie Cameron

Senior Product Manager

On the product team at Remitly, I’m trusted to make decisions that drive real impact—not just for my team, but for the business and our customers. I’m encouraged to take ownership of problems even when they’re outside my immediate scope, to speak up, and to bring the right people together to solve them. Lately, that’s meant working on real-time FX and funding tools that support our treasury team in lowering transaction costs—so we can pass those savings on to our customers. That trust and cross-team collaboration make it easy to stay focused on what really matters in the long run.”

What our Remitlians say

Nadav Yekutiel

Senior Manager - Analytics

At Remitly, diving deep has meant pushing past easy answers to truly understand what our customers need. I’ve seen our analytics teams uncover insights that weren’t obvious at first glance — like identifying hidden friction points in the customer journey that, once solved, improved both experience and trust. This commitment to going beyond the surface makes our recommendations stronger, and it’s a big part of how we deliver meaningful impact across the business.”